Marcus W. Brooks

Email

Austin, Texas, USA

Last update: 15 October 2008


Profile

Versatile Technical Writer with over 17 years experience using many publishing tools and operating systems. Skilled at turning rough source material into clear, concise text. Wide-ranging technical background, including over 25 years of hands-on experience with computer hardware and software at all levels, from programmable logic to system administration. Thrives as a go-to person, helping coworkers and customers solve problems and achieve their goals.

Employment

Technology Navigators, Austin, TX, April 2007-October 2008

Working at a customer's site in Austin, TX, wrote product documentation for a new line of digital DC-DC power devices (silicon) and related hardware and software products. Projects included datasheets, a hardware reference manual, a software user's manual, online helps, board kit quick start guides and manuals, application notes, FAQs, and advisories (errata). Created new document formats in both FrameMaker and Word. While developing documentation, also performed functional verification of the device and software, identifying a number of issues and workarounds before formal testing began. Served as a focal point for questions about device specifications, operation, and behavior.

Webster Techwriters, Santa Cruz, CA, October 2006-March 2007

For a customer in Austin, TX, wrote and revised HTML online helps for online shipping services. Wrote and illustrated a printed setup and troubleshooting guide for related hardware and software.

Various Customers, December 2003-August 2006

As freelance technical writer, completed projects for various customers. Projects included embedded CPU and development tool manuals and related documents, a software implementation guide for an image processing application, and papers describing CMOS process experiments.

Apple Computer, Austin, TX, July 2003-May 2004

As contract AppleCare Frontline Agent (through Adecco), provided telephone and e-mail support for Apple Macintosh computers running Mac OS 9 and Mac OS X, as well as related products.

Advanced Micro Devices, Austin, TX, 1997-2003

As Senior Technical Writer (beginning in 2000), wrote data sheets, specifications, and related documentation for processors, chipsets, and reference designs. Developed and maintained Word and FrameMaker templates. Helped coworkers with documentation tools and processes.

As Contract Technical Writer (through Volt Services Group), wrote data, programming, and user documentation for embedded microcontrollers and related hardware.

C&T Consulting Group, Inc., Austin, TX, 1997

Wrote task-oriented procedures for a client's configuration and change management software.

A.R.I.S.E. International, Austin, TX, 1996-1997

At TN Technologies in Round Rock, wrote user-level installation and operation manuals for nuclear gauges used to measure material density and tank levels in industrial applications.

XXCAL, INC., Austin, TX, 1995-1996

At IBM Austin, led a team documenting integrated client and server products. Produced online helps, online documentation, and hardcopy books on an aggressive schedule from diverse and often incomplete source material. Helped to resolve book production problems for manufacturing and translation centers and developed techniques for using an IBM helps tool. Later, worked on the IBM Developer Connection CD-ROM and edited the IBM Developer Connection News.

JANA Inc. Technical Communications, Austin, TX, 1990-1995

Developed and revised user, service, and reference documentation for computer hardware and software. Acted as sole writer or team leader, as required. Projects included documenting IBM RISC System/6000 and OEM AT clone hardware, as well as OS/2, Macintosh, and other LAN software and hardware. Performed system administration as needed for the site's AIX, Macintosh, and OS/2 systems. Helped answer technical and terminology-related questions for coworkers.

Warren, Gorham, & Lamont, New York, NY, 1990

Wrote and illustrated some 3D graphics articles published in Macintosh Aided Design magazine.

Byte by Byte Corporation, Austin, TX, 1987-1990

Wrote and illustrated documentation for Macintosh and Amiga 3D modeling, ray-tracing, and animation software. Created 3D models and animations for test, marketing, and training. Provided technical support and service for hardware and software products. Assisted in the design, programming, prototyping, testing, and production of hardware and software products.

Education and Background